Senior IT Support Specialist

hace 5 días


Ciudad de México, Ciudad de México Avantor A tiempo completo
The Opportunity:
Avantor is seeking a dedicated and experienced IT Support Lead Specialist to join their team. This role will involve supporting the planning, acquisition, installation, control, management, and maintenance of the organization's local and wide area networks, computer systems, software, peripherals, and telecommunications.

This position will be based out of the Avantor US Business Center S. de R.L. De CV in Ciudad de Mexico and will require frequent travel. The ideal candidate will have a Bachelor's Degree in Computer Systems or a related field and at least 5 years of experience providing IT support. Proficiency in Microsoft Outlook, MS Exchange environments, Windows 2K, 11, and Windows Server is also required.

The successful candidate will be responsible for providing first-level IT support, resolving or escalating incidents in a timely manner, and providing updates within stipulated periods. They will also be responsible for maintaining IT assets inventory, managing electronic e-waste equipment, and complying with SLA parameters as per established by Corporate. Additionally, they will propose, design, develop, implement, and support improvements in business processes using available IT tools.

The ideal candidate will have excellent communication and customer service skills, be able to work independently, and be able to prioritize multiple high-priority support requests. They will also have strong knowledge of PCs, Wintel, Software Center, SAP, and Sovos interface, Networking concepts, Cyber Security familiarity, and ServiceNow ticketing system. If you are a motivated and organized individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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