Senior Business Solutions Analyst
hace 24 horas
About HCLTech
HCLTech is a leading global technology company with a strong presence in Mexico, employing over 2,400 people across various locations. With a diverse workforce and extensive experience, we deliver innovative solutions to our 90+ customers across 25 states in Mexico, including Fortune 500 organizations.
Job Summary
We are seeking a skilled Senior Business Solutions Analyst to join our team. As a key member of our organization, you will act as a liaison between business stakeholders, gathering, analyzing, and communicating requirements for changes to business products, processes, and systems.
Key Responsibilities
- Improve business processes within the technology and business organizations, understanding client requirements, specifying, and analyzing these to a sufficient level of detail to ensure clarity of definition.
- Demonstrate an understanding of agile processes and actively engage as a member of a scrum team, generating and elaborating user stories in the backlog, ensuring effective communication and collaboration with team members to support project success.
- Assist in identifying and refining project dependencies to ensure smooth execution of tasks.
- Provide necessary clarification for work items during the development phase to ensure team members understand the requirements fully.
- Develop a strong awareness and understanding of HCLTech technologies, products, and services in assigned area.
- Contribute to the continuous improvement of business processes through strategic insights and feedback.
Requirements
- Proven experience as a Business Analyst with a strong understanding of business process management.
- Experience in a contact center environment is highly recommended, providing insights into customer service and support processes and technology.
- Strong analytical skills and the ability to work effectively in a team-oriented, agile environment.
- Excellent communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.
- Experience with Agile methodologies, particularly in generating and managing backlogs and user stories.
What We Offer
- Direct and indefinite hiring, 100% payroll schema, all law benefits.
- Benefits above law (Major and minor medical insurance, Life Insurance, saving funds, grocery coupons, 30 days Christmas bonus, 12 days vacations, dental and optical plan).
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