Head of Driver Experience

hace 2 meses


Xico, México Lalamove A tiempo completo

About the Role

As a seasoned operations leader, you will oversee the quality and engagement of our driver network. This includes overseeing partnerships, invoice processing, and ensuring seamless execution of driver events, activities, and incentives.

Main Responsibilities

  • Oversee fiscal information follow-ups to ensure timely payment and accuracy.
  • Liaise with cross-functional teams in BR and HK to align requirements and execute tasks effectively.
  • Develop and manage budgets for driver acquisition, cash-out process, and surcharges based on response rates.

Requirements

  • Proven experience in team management, preferably in a call center environment.
  • Familiarity with numbers and reports, with the ability to create custom controls.
  • Availability to participate in meetings across different time zones.
  • Excellent stakeholder management skills to collect valuable feedback from all levels.
  • Flexibility to adapt to changes and respond promptly.
  • Advanced English proficiency (spoken and written).

What We Offer

  • A competitive salary range of $20,000 - $30,000 per month.
  • A comprehensive benefits package, including medical insurance, additional vacation days, and meal vouchers.
  • The opportunity to work in a dynamic, full-time position with regular working hours.

Location

This role is located at our office, offering a unique opportunity to be part of a fast-growing company like Lalamove.



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