Senior Fraud Operations Manager

hace 7 días


Xico, México Citi A tiempo completo

The Fraud Ops Sr Manager is a senior management-level position responsible for leading a team to drive fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team.

**Key Objectives:**

The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

**Responsibilities:**

Manage one or more teams and a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer-centric balance
- Monitor execution of operational objectives, authorization detection strategies, and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations, and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives

**Requirements:**

6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment

**Education:**

Bachelor's degree/University degree or equivalent experience
- Master's degree preferred



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