Cloud Support Engineer I

hace 5 días

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will play a critical role in providing exceptional support to our customers, helping them to succeed in the cloud.



Key Responsibilities

Your primary responsibilities will include solving customer cases through various contact channels, applying advanced troubleshooting techniques, and working with customers to identify the root cause of issues. You will also drive initiatives to improve support-related processes and customer experience, leveraging your customer support experience to provide feedback to internal AWS teams, and continuously learning groundbreaking technologies and developing new technical skills.



About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.



Why Amazon Web Services?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, with a robust suite of products and services that power businesses of all sizes. We pioneered cloud computing and continue to innovate, with a commitment to furthering our culture of inclusion and providing a work-life balance that allows employees to thrive.



Requirements

To be successful in this role, you will need 1+ year of experience with one or more modern programming languages, data structures, algorithms, HTTP, and troubleshooting API calls, as well as knowledge or experience with system administration and troubleshooting any operating system (Linux and/or Windows) and networking. You must be able to communicate effectively in English (written and spoken) within technical and business settings.



PREFERRED QUALIFICATIONS

We are looking for candidates with a bachelor's degree in Engineering/Computer Science/Mathematics or a related field, understanding of distributed computing environments, exposure to serverless technologies such as Lambda, API Gateway, AWS IoT, or mobile and messaging technologies or AI (artificial intelligence) related technologies, and understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).

  • Cloud Support Engineer I

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to improve our services.Key...

  • Cloud Support Engineer I

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services, you will be part of a global team that provides technical support to our customers. You will be responsible for solving complex customer issues, driving initiatives to improve support-related processes, and working closely with internal AWS teams to improve our services.Key...

  • Cloud Support Engineer I

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global team that provides technical support to our customers. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working...

  • Cloud Support Engineer I

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global team that provides technical support to our customers. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working...

  • Cloud Support Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve our customers' experience.Key...

  • Cloud Support Engineer I

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global team that provides technical support to our customers. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working...

  • Cloud Support Engineer I

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global organization that provides technical support to our customers and internal teams. You will be at the forefront of this transformational technology, operating on a follow-the-sun model, assisting a global list of companies and developers...

  • Cloud Support Engineer I

    hace 3 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About Amazon Web ServicesAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Job DescriptionWe are...

  • Cloud Support Engineer Specialist

    hace 6 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About Amazon Web ServicesAmazon Web Services (AWS) is a leader in cloud computing, providing a robust suite of products and services to power businesses. We pioneer innovation, and our customers trust us with their mission-critical applications.Job Summary:We are seeking a skilled Cloud Support Engineer I to join our team. As a Cloud Support Engineer, you...

  • Cloud Support Engineer I

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global team that provides technical support to our customers. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working...

  • Cloud Security Engineer I

    hace 2 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the Role:We are seeking a skilled Cloud Support Engineer I to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, helping them troubleshoot issues and implement solutions using AWS services. You will also be responsible for driving...

  • Cloud Support Engineer I

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global team that provides technical support to our customers and internal teams. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored...

  • Cloud Support Engineer I

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global team that provides technical support to our customers. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working...

  • Cloud Support Engineer I

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global team that provides technical support to our customers and internal teams. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored...

  • Cloud Support Engineer I

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a global organization that provides technical support to our customers and internal teams. Your primary responsibility will be to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide...

  • Cloud Support Expert

    hace 3 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer, you will play a key role in helping our customers succeed by providing expert technical support and guidance on cloud technologies. You will act as the Cloud Ambassador across AWS products, providing our customers with the required tools and tactics to scale their impact in worldwide markets.

  • Cloud Support Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services, you will play a critical role in providing technical support to our customers and internal teams. You will be the forefront of our transformational technology, operating on a follow-the-sun model, and assisting a global list of companies and developers that are taking advantage of our growing...

  • Cloud Engineer for Enterprise Systems

    hace 5 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the JobAmazon Web Services (AWS) Mexico S. de R.L. de C.V. is seeking a highly skilled Cloud Support Engineer I to join our team in Mexico City, DIF, MEX.About the RoleThis role requires technical expertise and excellent communication skills to provide top-notch support to our customers worldwide. As a Cloud Support Engineer I, you will be responsible...

  • Data Management Cloud Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Chubb A tiempo completo

    Informatica IDMC Platform Engineer RoleChubb’s Data Lake Analytics Platform is a cutting-edge data management solution that uses Informatica Cloud and other open-source technologies. We are seeking an experienced Informatica IDMC Platform Engineer to join our team and help drive our Data Marketplace initiative.Key ResponsibilitiesAdministration of the data...

  • Cloud Technical Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a customer-facing global organization that provides technical support to our customers and internal teams.