IT Support Specialist

hace 22 horas

Ciudad de México, Ciudad de México Avery Dennison A tiempo completo

About Avery Dennison

Avery Dennison is a leading global manufacturer of innovative materials and technologies for a wide range of industries, including labeling, packaging, and materials science.

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and stakeholders, ensuring the smooth operation of our computer systems and infrastructure.

Key Responsibilities

  • Manage and support endpoint devices, including laptops, desktops, mobile devices, printers, and thin clients, throughout their lifecycle.
  • Adhere to and promote IT policies and standards.
  • Provide 'smart-hand' support at the site, including on-call support.
  • Follow ITIL processes, such as change, incident, and problem management.
  • Comply with and execute SOX controls.
  • Take ownership of reported issues and see them through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues.
  • Provide prompt and accurate feedback to customers.
  • Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful.
  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool.
  • Install, upgrade, and replace selected software and hardware products according to Avery Dennison standards.
  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.
  • Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources.
  • Deliver training on Avery Dennison's software and computer systems.

Requirements

  • Bachelor's degree in a business or technology field.
  • 3+ years of related experience.
  • Understanding and experience with information systems environments and systems.
  • Basic understanding of ICT infrastructure.
  • Good verbal, data entry, and written skills.
  • Flexible, initiative, self-motivated, and creative in finding solutions.
  • Team player combined with independent working.
  • Ability to interface with cross-functional groups to define and execute overall requirements.
  • Experience working effectively with others and providing superior customer service.
  • Skilled at solving challenges in a directed, methodical manner.
  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people.
  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities.

Additional Information

Avery Dennison is an equal opportunities employer and welcomes applications from all qualified candidates, regardless of their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.

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