Guest Services Representative
hace 1 mes
We're seeking a highly skilled Guest Services Agent to join our team at Angel Host, a leading vacation rental management company. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of amazing.
Key Responsibilities- Respond to guest inquiries in a timely and professional manner, providing accurate and helpful information to ensure a seamless stay.
- Communicate effectively with guests, owners, and local property managers to resolve any issues that may arise during their stay.
- Utilize our property management software and automation tools to respond to a high volume of inquiries and questions from travelers around the world.
- Ensure quick and efficient communication with potential guests to convert their inquiries into confirmed bookings.
- Record payments for additional services, claims, and refunds when applicable.
- Be resourceful and creative in ensuring complete guest satisfaction, always striving to exceed expectations.
- Be flexible and adaptable to changing needs and new situations, ensuring a positive experience for all guests.
- Respond to post-stay reviews in a timely and professional manner, ensuring our guests feel valued and appreciated.
- Relevant vacation rental management and/or travel/tourism/hospitality experience.
- Comfortable working a flexible evening schedule, including weekends, on a rotational basis.
- Experience in crisis management and turning unhappy guests into loyal customers.
- An incredibly positive attitude, with a passion for delivering exceptional customer service.
- Strong initiative, with a proactive approach to resolving issues and exceeding expectations.
- Strong organizational and time-management skills, with the ability to meet deadlines and prioritize tasks.
- A passion for using the latest technologies to enhance the guest experience.
- A love of working in a fast-paced, dynamic environment, with a focus on teamwork and collaboration.
- A competitive base salary of $15,000 MXN per month, with annual reviews and opportunities for growth.
- A 20-hour workweek, with 2 days off on a rotational schedule, allowing for a healthy work-life balance.
- The freedom to work from home or from anywhere with reliable wifi and dedicated working space.
- A monthly allowance for internet and computer usage, ensuring you have the tools you need to succeed.
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