Cloud Operations Consultant
hace 1 día
About the Role:
We are seeking a highly skilled Cloud Operations Consultant to join our team at SAP. As a Cloud Operations Consultant, you will be responsible for delivering 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.
Key Responsibilities:
- Work closely with our customer delivery management team to ensure high availability of customer service by supporting service restoration in critical situations.
- Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
- Mentor and guide junior members of the team.
Requirements:
- Bachelor's or master's degree in Computer Science or a related field.
- Strong knowledge and hands-on experience of SAP BASIS, including technical planning, installations, upgrades, and maintenance.
- Proficiency in databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, operating systems (Unix/Windows/Linux), and hardware and hyperscalers technologies.
- Knowledge of SAP technologies, such as SAP Netweaver or HANA-based systems, Solution Manager, and BusinessObjects.
- Understanding of SAP HECs operations infrastructure, processes, and automation tools like SPC and TIC.
- Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
- 4-6 years of experience as an SAP Basis consultant or system administrator.
- Proficiency in English.
What You'll Bring:
- A passion for delivering high-quality services and ensuring customer satisfaction.
- Excellent communication and problem-solving skills.
- A collaborative and flexible mindset.
About SAP:
SAP is a leading provider of enterprise software solutions, helping organizations run better and achieve their goals. We are committed to innovation, customer satisfaction, and employee development.
EOE AA M/F/Vet/Disability:
SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment.
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