Cloud Operations Consultant

hace 3 días

Ciudad de México, Ciudad de México SAP A tiempo completo

About the Role:

We are seeking a highly skilled Cloud Operations Consultant to join our team at SAP. As a key member of our Customer Delivery Management team, you will be responsible for delivering 2nd level support consulting services for SAP technology-based system landscapes.

Key Responsibilities:

  • Ensure high availability of customer service by supporting service restoration in critical situations
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
  • Mentor and guide junior members of the team
  • Support delivery teams to perform and drive root cause analysis to completion
  • Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements

Requirements:

  • Bachelor's or master's degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
  • SAP BASIS – Strong Knowledge and Hands-on experience of Technical Planning, Installations, Upgrades, Maintenance etc.
  • Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware and hyperscalers technologies
  • Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
  • Understanding of SAP HECs operations infrastructure, processes, and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
  • 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.
  • Proficiency in English.
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

What You Bring:

As a Cloud Operations Consultant, you will bring a strong background in SAP BASIS, technical planning, installations, upgrades, and maintenance. You will also have experience in databases, operating systems, hardware, and hyperscalers technologies. Your knowledge of SAP technologies, such as SAP Netweaver or HANA based systems, Solution Manager, and BusinessObjects, will be beneficial. Additionally, you will have a good understanding of IT operations and be able to work effectively in international and virtual teams.

What We Offer:

At SAP, we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 398943 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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