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Technical Support Team Lead

hace 2 meses

Ciudad de México, Ciudad de México careerone A tiempo completo

About the Role

We are seeking a highly skilled and experienced Technical Support Team Lead to join our team at CareerOne. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide technical support to clients via email, ticketing systems, and phone, ensuring timely and effective resolution of issues.
  • Act as the first point of contact and resolution for all client inquiries, escalating complex issues to internal support teams or vendors as needed.
  • Collaborate with internal teams to facilitate internal consultation processes and answer basic customer questions.
  • Identify opportunities to improve our product offering and customer service experience.
  • Develop and maintain relationships with clients, ensuring their satisfaction and loyalty.

Requirements

  • At least 2 years of experience in B2B customer support roles.
  • Familiarity with the current digital payment ecosystem in Mexico.
  • Fluency in English and Spanish.
  • Experience working with ticketing systems like Jira, Service Now, and Remedy.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading company in the digital payment industry.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. As a result, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices.
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach.
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.