Senior IT Service Manager

hace 4 semanas


Xico, México Novartis A tiempo completo

As a Senior IT Service Manager at Novartis, you will be responsible for ensuring the delivery of high-quality IT services to our customers across the Americas region. This includes monitoring and assessing service performance, identifying areas for improvement, and implementing changes to meet customer needs.

**Key Responsibilities:**

- Develop and implement IT service management strategies to meet business objectives

- Collaborate with cross-functional teams to identify and prioritize IT service improvements

- Ensure alignment with Security, Compliance policies and procedures

- Manage the collection of customer feedback and identify optimization areas

- Identify and manage risks in relation to Business Services underpinning business processes

- Lead initiatives to find opportunities, gather high-level requirements, and work directly with business teams to identify and develop CI plans

**Requirements:**

- +7 years overall IT experience

- IT Educational background

- Demonstrable ability to Develop trust-based relationships with key regional customers

- Market and customer intelligence Experience working multi-functionally and trans-nationally

- Ability for Vendor Management and indirect influence a cross-functional team in a matrix environment

- IT Service Level Management Audit Methodology, Able to Identify and run Testing Controls for Business Risk Management, Able to make accurate Quality decisions

- Solid Analytical Skills, Microsoft Excel and Service Now Solid Experience

- Knowledge of IT Infrastructure & systems Organizing and planning

- Fluent English speaker

**Why Novartis?**

We believe new insights, perspectives, and groundbreaking solutions can be found at the intersection of medical science and digital innovation. We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

**Division:** Operations

**Business Unit:** DATA, DIGITAL & IT

**Country:** Mexico

**Work Location:** Ciudad de México

**Company/Legal Entity:** NOV CORPORATIVO MEX

**Functional Area:** Technology Transformation

**Job Type:** Full Time

**Employment Type:** Regular

**Shift Work:** No

**Early Talent:** No



  • Xico, México Novo Nordisk A tiempo completo

    Job SummaryWe are seeking a highly skilled Digital IT Service Manager to join our team at Novo Nordisk. As a Digital IT Service Manager, you will be responsible for managing the IT Security services and ensuring they are obtained according to contractual obligations with vendors.Key ResponsibilitiesManage the IT Security services and ensure they are obtained...


  • Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior IT Service Delivery Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for delivering exceptional IT services to our site, partnering with business leaders to drive best-in-class service delivery.


  • Xico, México Connectingology A tiempo completo

    Connectingology is looking for a seasoned IT Manager to lead our LATAM operations. As a key member of our global IT team, you will be responsible for overseeing the Mexico IT Hub and ensuring alignment with global IT standards and practices.Main Responsibilities:Act as the primary IT contact for the LATAM region, promoting IT services and capabilities to...


  • Xico, México Citi A tiempo completo

    Citi is a leading financial services company seeking an experienced Senior IT Service Management Lead to join our team. This role is responsible for overseeing the delivery and maintenance of IT services, ensuring optimal performance and compliance with all service level agreements (SLAs).As a key member of our Technology Infrastructure team, you will lead...

  • Service Delivery Manager

    hace 3 semanas


    Xico, México Atos A tiempo completo

    **SERVICE DELIVERY MANAGER**:At Atos, a global leader in data-driven digital transformation, we seek a skilled Service Delivery Manager to oversee the implementation of services within their area of responsibility. With a focus on ensuring contracted services meet agreed volumes and standards, the successful candidate will guarantee service quality and act...


  • Xico, México Ntt Data A tiempo completo

    We are seeking a highly skilled and experienced IT Service Delivery Manager to lead our ITIL Service Management capability.The successful candidate will provide leadership for Service Design, Introduction, and Transition, championing the ITIL control processes for Problem, Change, Release, and Configuration Management.Key responsibilities include delivering...

  • Senior IT Project Manager

    hace 4 semanas


    Xico, México Citi A tiempo completo

    **Job Summary**:Citi is seeking a highly skilled Senior IT Project Manager to lead the development and implementation of IT projects. The ideal candidate will have a strong background in IT project management, with experience in leading cross-functional teams and managing complex projects.**Key Responsibilities**:- Develop and manage project plans,...


  • Xico, México Pepsico A tiempo completo

    OverviewAs a key member of the PepsiCo team, you will play a critical role in ensuring the success of our IT service catalog. This position requires a strong understanding of IT service management principles and the ability to work effectively with cross-functional teams to deliver high-quality services to our users.The IT Service Catalog Specialist will be...


  • Xico, México Citi A tiempo completo

    The Senior Customer Service Manager role at Citi is a key position responsible for leading a team in delivering exceptional customer service and support to external clients.**Key Responsibilities:**• Manage a team of customer service representatives to ensure seamless delivery of customer service support.• Evaluate team performance, make recommendations...


  • Xico, México Novo Nordisk A tiempo completo

    Novo Nordisk, a leading global healthcare company, is seeking an experienced Senior IT Project Manager to join our Finance and Operations department in Ciudad de México, MX.About the Role:We are looking for a skilled professional to lead and manage technical projects from initiation to delivery. As a Senior IT Project Manager at Novo Nordisk, you will be...


  • Xico, México Novartis A tiempo completo

    **Job Summary**:Novartis is seeking a highly skilled IT Service Management Director to lead the company's IT service operations and quality management. The ideal candidate will have a strong background in ITIL processes and service operations, with experience in managing a team and driving continuous service improvement.**Key Responsibilities**: Govern the...

  • Senior IT Project Manager

    hace 3 semanas


    Xico, México Citi A tiempo completo

    Key ResponsibilitiesWe are seeking a highly skilled Senior IT Project Manager to lead multiple large business strategic high dollar-value IT projects with cross-functional impact or significant impact in a single functional area. The ideal candidate will have strong skills in relationship building and management, program management/planning, presentations,...


  • Xico, México Novartis A tiempo completo

    Job DescriptionWe are seeking an experienced IT Service Manager to lead our Remote Service Desk service in the Americas region.About NovartisNovartis is a global healthcare company that has touched 766 million lives with its medicines in 2021. We believe that new insights, perspectives, and groundbreaking solutions can be found at the intersection of medical...


  • Xico, México Lenovo A tiempo completo

    Senior IT Proposal ManagerWe are seeking a highly skilled Senior IT Proposal Manager to join our team at Lenovo. As a key member of our Solutions & Services Group, you will play a vital role in supporting bid and proposal management for highly complex and custom (G3) managed services deals over 30m TCV.Drive sales and solution strategy development, deal...


  • Xico, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global leader in industrial automation and information solutions, dedicated to helping manufacturers achieve productivity, sustainability, and agility.We are committed to attracting talented individuals who share our passion for innovation and problem-solving. If you are a skilled professional looking for a challenging role, we...

  • Senior IT Testing Manager

    hace 4 semanas


    Xico, México Citibanamex A tiempo completo

    About the Job:The Senior IT Testing Manager is responsible for leading a team of professionals in managing complex/critical/large professional disciplinary areas. This role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. The ideal candidate will have a strong...

  • Senior Project Manager

    hace 3 semanas


    Xico, México L'Oreal A tiempo completo

    **Transforming Sales with Technology**L'Oréal, a global leader in the beauty industry, is seeking a highly skilled Senior Project Manager to join its Americas Zone team. This role will focus on delivering Sales solutions to enhance the everyday selling experience for Sales teams across the region.As a Senior Project Manager, you will be responsible for...

  • Infrastructure Manager

    hace 4 semanas


    Xico, México Citi A tiempo completo

    The Senior Manager of Technology Infrastructure is responsible for overseeing the delivery and maintenance of Citi's IT services, ensuring optimal performance and compliance with all service level agreements (SLAs). This role will lead the service management strategy to align IT operations with business needs, continuously improving efficiency and service...


  • Xico, México Pepsico A tiempo completo

    PepsiCo is seeking an IT Vendor Management Senior Analyst to support the IT Vendor Relationship Manager in all aspects of business and technology needs, agreements, and relationships with IT Vendors.Key Responsibilities:Assist in coordinating governance discussions for IT managed services and IT strategic VendorsCreate and maintain IT Vendor profiles for IT...


  • Xico, México Ttec A tiempo completo

    Are you a leader who thrives in a fast-paced environment? Do you have a passion for mentoring and coaching? We're seeking a Senior Manager, Service Delivery to join our team at TTEC. In this role, you'll be responsible for leading a team of managers to achieve company and client goals. You'll work closely with the Director, Service Delivery to ensure quality...