Operations Support Specialist

hace 1 semana

Xico, México Citi A tiempo completo
About the Role

Citi is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing day-to-day operations support to our clients and internal stakeholders.

Key Responsibilities
  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
Requirements
  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills
Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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