Customer Service Representative
hace 1 mes
About the Role
We are seeking a Customer Service Representative to join our team at Kyndryl. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide technical support and troubleshooting assistance to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve complex technical issues
- Continuously improve knowledge and skills to stay up-to-date with the latest technology trends and advancements
Requirements
- 6 months of experience with Windows, Mac, or Linux operating systems
- Support help desk knowledge and experience
- Troubleshooting and problem-solving skills
- Customer support knowledge and experience
- Active listener with flexibility to modify approach and adapt to customer needs
What We Offer
At Kyndryl, we invest heavily in our employees and offer a range of benefits and opportunities for growth and development. These include:
- State-of-the-art resources and Fortune 100 clients
- Employee learning programs with access to industry-leading certifications
- Company-wide volunteering and giving platform
- Choice of benefits that reflect the diversity of our employees
Why Join Us?
At Kyndryl, we are committed to creating a workplace where all employees can bring their whole selves to work. We welcome people of all cultures, backgrounds, and experiences and offer a range of opportunities for growth and development. If you are a customer-focused individual with a passion for technology and a desire to make a difference, we encourage you to apply for this exciting opportunity.
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