Delivery Management Lead

hace 7 días


Xico, México Bringit A tiempo completo

Job Summary

We are seeking a highly skilled Delivery Management Lead to join our team at Bringit. As a key member of our organization, you will be responsible for providing day-to-day support to a team of direct reports while managing a small client portfolio of engagements.

Main Responsibilities

  • Manage customer relationships and escalations, serving as the second point of contact.
  • Directly manage a team of project managers, senior business analysts, and business analysts, providing guidance and support as needed.
  • Oversee the day-to-day project execution carried out by external partners.
  • Guide teams in delivering projects using Bringit's project management methodology.
  • Own and drive the weekly portfolio review meeting, ensuring timely and effective project execution.
  • Accountable for project execution and results, including plan hours vs. actuals, on-time delivery, and quality.
  • Own the time tracker weekly review and approval/rejection process.
  • Manage the resource-to-project allocation process.
  • Provide visibility to the sales team regarding resource availability.
  • Conduct performance reviews and provide training guidance.
  • Make hiring decisions.
  • Develop strong partnerships and communication with support towers (PMO, Solutions, Shared Services, and Bringit Care) and back-office teams (HR, Finance).
  • Establish strong partnerships and communication with external partners.
  • Oversee US implementation P&L and invoicing forecasting (milestone, monthly, and T&M).

Technical Requirements

  • Full ERP certification in NetSuite is highly desirable or working towards certification.
  • Experience with Suite Success Methodology is a plus.

Desired Skills & Qualifications

  • Experience leading 10+ end-to-end NetSuite implementations.
  • Accounting functional background (CPA or operational experience).
  • Prior experience managing a team of 3+ direct reports, including 1:1s, performance reviews, and other people management activities.
  • Ability to prioritize and use business etiquette to ensure effective communication and support for internal teams and clients.
  • Undergraduate degree in a relevant field or MBA equivalent work experience.
  • Comprehensive understanding of web technologies landscape and industry standards.
  • Experience and knowledge of best practices surrounding ERP.
  • Understanding of SDLC and project management methodology (Agile/Waterfall).

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