Customer Service Representative

hace 1 semana


Tijuana, Baja California, México North American Production Sharing A tiempo completo

At North American Production Sharing, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative - Custom Apparel Specialist, you'll play a vital role in helping us achieve this goal.

**About the Role**:

We're seeking a highly motivated and detail-oriented individual to join our team. In this role, you'll be responsible for providing top-notch support to customers navigating our website, creating custom designs, and processing orders. You'll also be the point of contact between our customers and various departments, ensuring seamless communication and timely delivery.

To succeed in this position, you'll need excellent problem-solving skills, a strong understanding of computer systems, and the ability to multitask with ease. Bilingual proficiency in English is essential, with 80-90%+ proficiency required. A high school diploma or higher is also necessary, along with previous experience in sales or customer service. Knowledge of Salesforce or CRM software is a plus.

**Key Responsibilities:**

  • Provide exceptional customer support via phone, email, or chat
  • Create competitive quotes for custom order requests
  • Serve as the primary point of contact between customers and company departments
  • Assist with order processing and ensure timely delivery

**What We Offer:**

In addition to a competitive salary, we offer a range of benefits, including a bonus for punctuality and attendance. Our work environment is fast-paced and dynamic, with opportunities for growth and development. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.

**Salary Range:** $30,000 - $50,000 per year



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