IT Operations Site Management Analyst for US and Latin America

hace 3 semanas


Naucalpan de Juárez, México Ford Motor Company A tiempo completo
Job Description

We are seeking a highly skilled IT Operations Site Management Analyst to join our team in Naucalpan, Mexico. This role is responsible for providing technical support to business customers across multiple locations in the US and Latin America.

Key Responsibilities:

  • Maintain services running efficiently and effectively
  • Revise KPIs with vendors and manage ongoing services
  • Support project deliverables and ensure timely completion

Requirements:

  • Bachelor's degree
  • Strong desire to learn enterprise technology operations and business practices
  • Broad business perspective and understanding of computer-based tools
  • Able to work in a high-pressure environment and adapt to flexible working shifts
  • Experience with Office automation, Windows, PCs, and printers
  • Excellent written and verbal communication skills in English
  • Familiarity with Rally or Jira tools for project tracking
  • Knowledge of cause-effect diagnostics methodologies
  • Ability to multi-task and manage multiple tasks simultaneously
  • Experience with server administration, Windows or Linux
  • Familiarity with Cisco routers and switches
  • Ability to communicate effectively with business users and IT professionals globally

Preferred Skills:

  • Qlik Sense and Alteryx proficiency
  • BI tool knowledge (e.g., PowerApps, Power Automate, SharePoint Sites)
  • Experience with Windows 10, macOS, and Ubuntu

Benefits:

  • Holiday pay
  • Sick leave
  • Vacation time

Salary Range: $60,000 - $80,000 per year, depending on experience



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