Director of E-commerce Experience
hace 2 meses
We are seeking a highly skilled and experienced Director of E-commerce Experience to join our team at Minted. As a key member of our leadership team, you will be responsible for defining and building a premium shopping experience that supports all of Minted's product lines and consumer segments.
As the Director of E-commerce Experience, you will be responsible for:
- Defining and executing a vision and roadmap for Minted's ecommerce shopping funnel that elevates the brand, drives conversion, and improves the consumer experience
- Evangelizing within product and broader organization relentless focus on customer-centric thinking and prioritization
- Working with engineering to develop a service-oriented platform to accelerate innovation and extend core abilities
- Partnering closely with GM's to translate category-specific strategies into product strategies and roadmaps
- Data-driven mindset guides strategy and priorities. Developing a hypothesis-driven high-velocity AB testing discipline. Owning, monitoring, and managing site conversion metrics
- Working closely with engineering and user experience to develop and execute on the roadmap, ensuring on-time, on-budget, high-quality delivery
- Recruiting, hiring, and building a team of exceptional product managers
- Working with analytics and user research to develop scalable processes for monitoring and incorporating customer feedback
- Understanding where funnel-step conversion differs by category and partnering with category PM's to define and execute remediation strategies as needed
Requirements
- 10+ years of product management experience in e-commerce or marketplace businesses with a specific focus on developing products for the consumer shopping experience
- Technical, UX or MBA degree with previous experience in consulting (preferred)
- 5+ years experience building and managing teams of great product managers
- Proven capability to entirely own complex problems and deliver results regardless of impediments and resourcing
- Strong usability and product marketing instincts; you can quickly identify challenges and opportunities with a given product or feature design
- Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions
- Demonstrated an understanding of technology/architecture and effective partnership with engineering to identify technical solutions based on tradeoffs of user experience, technical debt, latency, scalability, reliability, time to market etc.
- Project management skills: Ability to plan, set expectations, make and meet commitments. Provide structure, process and project management to cross-functional teams
- Intense commitment to quality: Demonstrated focus on quality of product/customer experience and testing/debugging
About Minted
Minted is a leading online marketplace for independent artists and designers. We empower a thriving community of creatives to sell and scale their work, and we're committed to bringing the best in visual art to a global audience.
We're looking for talented individuals who share our passion for art, design, and innovation. If you're a motivated and experienced professional with a passion for e-commerce and product management, we'd love to hear from you.
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