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Client Coordinator

hace 2 meses

Ciudad de México, Ciudad de México TK Recruitment A tiempo completo
Client Coordinator Job Description

We are seeking a highly skilled and empathetic Client Coordinator to join our team at TK Recruitment in Mexico City. As a Client Coordinator, you will be the primary point of contact for our clients, providing exceptional support and guidance throughout the surrogacy process.

Key Responsibilities:
  • Provide personalized assistance to clients, addressing their needs and concerns in a compassionate and empathetic manner.
  • Guide clients through each stage of the surrogacy process, ensuring they understand every step and are well-informed.
  • Assist clients with hotel bookings, transfers, and other necessary preparations to ensure a smooth arrival in Mexico.
  • Respond to client inquiries and offer consultations on legal aspects, guaranteeing clients are well-informed and at ease.
  • Ensure timely payments and resolve any concerns that may arise during the process.
Requirements:
  • Previous experience in customer service or call-center operations.
  • Advanced or bilingual proficiency in English.
  • Excellent communication skills with a compassionate and empathetic approach.
  • Ability to handle emergency or high-pressure situations calmly and quickly.
  • Strong organizational skills and attention to detail.
What We Offer:
  • Location in Mexico City with the flexibility to work remotely.
  • Competitive salary, determined during the interview based on your experience and skills.
  • Permanent contract with a 3-month probation period under a service provision contract.
  • Broad career prospects with possibilities for promotion in a leading international company in the health and surrogacy industry.
  • Excellent multicultural work environment and much more.