Service Agent I

hace 1 semana


Mexicali, Baja California, México Fedex Lac A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Service Agent I to join our team at FedEx Lac. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide over-the-counter and phone-based customer service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist customers with tracing packages, answering questions about FedEx products and services, and providing information on shipping options and rates.
  • Prepare and maintain various operations reports, including tracking and recording customer interactions and resolving issues.
  • Handle customer packages in the cage, ensuring that they are properly labeled, wrapped, and prepared for shipping.
  • Maintain and audit records and files, including airway bills and customs documentation, to ensure accuracy and compliance.
  • Provide administrative and clerical support to the Station Ops Manager, including data entry, filing, and other tasks as assigned.
  • Interface with customers on customs-related issues, providing information and assistance as needed.
  • Maintain a neat and clean appearance of the workplace and front counter, ensuring that the area is well-organized and free of clutter.
  • Recognize new customers or additional business opportunities, opening new accounts and submitting sales leads as appropriate.
Requirements
  • High School degree or equivalent required.
  • Spoken and written fluency in local language required.
  • Demonstrated basic English skills required.
  • One (1) year previous clerical or customer service experience in a service environment required.
  • Good general office skills, including typing, filing, and computer literacy required.
  • Excellent communication, organizational, and human relations skills required.
  • Clear and articulate speaking voice and clean cut and neat appearance required.
  • Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test required.
  • Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment required.
  • Able to work variable shifts required.


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