Customer Service Supervisor III

hace 2 semanas


Tlalnepantla, México Te Connectivity A tiempo completo
Job Description

This is a supervisory role that oversees customer service teams and drives business relationships via TE's Extraordinary Customer Experience strategy.

We're seeking an experienced professional to lead our customer care team in implementing new tools, managing customer accounts, and organizing team training to ensure timely responses to customer requests. The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work effectively in an international environment with occasional travel required.

Key Responsibilities:
  • Implement new processes and tools to improve customer experience and align with TE policy and structure
  • Manage customer accounts and collaborate with colleagues to resolve issues
  • Lead a team in the spirit of ECE, organizing training and working together to respond to customer requests within 24 hours
  • Drive business goals and metrics for on-time delivery and customer satisfaction
Requirements:
  • Bachelor's degree or equivalent in a related field such as business administration
  • At least 5 years of customer care management experience
  • Excellent communication and interpersonal skills
  • Fluent in English and German
  • Project management and problem-solving skills
  • Ability to adapt to new systems and develop continuous process improvements
About Us

TE Connectivity is a leading provider of connectivity solutions, serving various industries including industrial equipment, commercial vehicles, aerospace, defense, and consumer electronics. Our company's mission is to Empower Innovation, Create Connections, and Deliver Technology Solutions that meet the needs of our customers.

What We Offer

We offer a competitive salary range of $90,000 - $110,000 per year, depending on experience and qualifications. In addition, we provide a comprehensive benefits package, including medical, dental, vision, and retirement plans, as well as opportunities for professional growth and development. Our company values integrity, accountability, innovation, teamwork, and inclusion, and we strive to maintain a diverse and inclusive workplace culture.



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