Credit and Collections Specialist
hace 1 mes
We're seeking a skilled Credit and Collections Agent to join our team at American Express. As a key member of our team, you'll play a crucial role in securing the settlement of overdue accounts and preventing future overdues.
Key Responsibilities- Contact clients with higher or more complex overdue accounts to negotiate settlements.
- Perform preventive work to avoid future overdues with accounts that have a high exposure.
- Utilize analytical skills to identify and resolve customer issues.
- Develop and maintain strong relationships with customers to ensure their needs are met.
- Excellent verbal and written communication skills.
- Ability to work well under pressure and meet deadlines.
- Strong analytical and problem-solving skills.
- Bilingual (Spanish/English) proficiency.
- Ability to multitask and prioritize tasks effectively.
At American Express, we're committed to supporting the well-being of our colleagues and their loved ones. Our benefits package includes:
- Competitive base salaries and bonus incentives.
- Comprehensive medical, dental, and vision insurance.
- Flexible working arrangements, including hybrid, onsite, and virtual options.
- Generous paid parental leave policies.
- Free access to on-site wellness centers and confidential counseling support.
At American Express, we're dedicated to creating a workplace where everyone feels seen, heard, and valued. We're committed to upholding our promise of providing the world's best customer experience every day. If you're passionate about delivering exceptional customer service and resolving complex issues, we encourage you to apply for this exciting opportunity.
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