Credit and Collections Specialist

hace 1 semana


Ciudad de México, Ciudad de México American Express A tiempo completo

You're a key player in providing exceptional customer experience.

At American Express, we're committed to backing our customers with solutions that cater to their diverse needs. As a Credit and Collections Agent, you'll be responsible for establishing effective communication with clients from various cultural backgrounds, empathizing with their situations, and adapting to our technology to deeply understand our processes and strategies.

The ideal candidate should possess strong analytical, documentation, and time management skills. If you're passionate about delivering top-notch customer service, have excellent verbal and written communication skills, and are proficient in Microsoft Office, particularly in advanced English conversational skills, this role is perfect for you.

Your primary focus will be on contacting clients with complex overdue accounts to secure settlements while also conducting preventive work to avoid future overdues with high-exposure accounts.

To excel in this position, you'll need:

  • Demonstrated flexibility to learn and adapt in a fast-paced environment
  • Excellent organizational and detail-oriented skills
  • Strong analytical capabilities
  • Exceptional verbal and written communication skills
  • Multitasking prowess
  • Able to thrive under pressure
  • Bilingual (Spanish/English)

We offer an attractive compensation package, including:

  • An estimated salary of $45,000 - $65,000 per year, based on your location and experience
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working arrangements, including hybrid, onsite, or virtual options
  • Generous paid parental leave policies
  • Free access to global wellness centers staffed with nurses and doctors
  • Confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Please note that the offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations.



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