Technical Support Specialist

hace 5 días

Guadalajara, Jalisco, México Brightcove A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Specialist to join our global team at Brightcove. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and technical expertise to our clients worldwide.

Key Responsibilities

  • Analyze technical trends and recommend product enhancements to improve customer experience.
  • Contribute to our online knowledge database to ensure up-to-date customer information and solutions.
  • Collaborate with cross-functional teams to resolve technical issues and improve product quality.
  • Develop and maintain in-depth knowledge of Brightcove products and services.
  • Provide timely and effective technical support to customers via various communication channels.

Requirements

  • 1-2+ years of experience in a customer-focused technical support role.
  • Fluency in written and spoken English is required.
  • Experience with online technical problem-solving and triage.
  • Proven ability to work collaboratively with teams to resolve complex technical issues.
  • Understanding of internet technologies, including browsers, networking, firewalls, and proxy servers.
  • Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and CSS.
  • Familiarity with online video and rich media technologies.
  • Working knowledge of Internet Networking processes.

About Brightcove

Brightcove is a global leader in cloud-based video services, empowering organizations to deliver exceptional video experiences to their audiences. Our team is passionate about storytelling and committed to helping our customers achieve their goals through innovative video solutions.

Our Culture

We value collaboration, creativity, work-life balance, professional growth, and open communication. Our employees enjoy a dynamic and inclusive work environment, with opportunities to learn and grow with the company. We celebrate diversity and promote a culture of empathy, respect, and inclusivity.

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