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Technical Support Specialist
hace 2 meses
Boldr is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their experience with our products is seamless and efficient.
Key Responsibilities- Provide technical assistance to clients via various channels, including email, chat, and phone.
- Install, modify, and repair computer hardware and software systems.
- Resolve technical issues and troubleshoot problems to maintain productivity.
- Maintain system functionality by testing computer components.
- Design and implement networks.
- Consult with users to determine hardware and software needs and assist in placing orders.
- Maximize computer systems capabilities by studying technical applications and making recommendations.
- Test compatibility of new programs with existing ones.
- Gather data to identify and evaluate technical purchasing options.
- Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Install software and necessary applications for workflow.
- Train users on new software in person or through various tutorial channels.
- Maintain system capability by testing computer components.
- Carry out software, network, and database performance tuning.
- Document hardware and software updates.
- Stay up-to-date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepare reference material for users by drafting operation instructions.
To be successful in this role, you will need:
- 2+ years of technical support experience, preferably supporting customers via email and chat.
- Experience in providing technical support, including installing and uninstalling apps from phones and computers.
- General knowledge of how web-based and mobile apps work.
- A passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- The ability to thrive in a dynamic and evolving environment, with a proactive attitude and ability to work with limited supervision.
- Native or near-native written and spoken English.
- The ability to properly understand and convey tone via written communications.
- Creative problem-solving skills.
- Impeccable judgment, with the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
- Loads of empathy, with a genuine care for others.
Boldr offers a range of benefits, including:
- Health Care Coverage
- Retirement Fund
- Shift Allowance
- Internet Allowance
- Annual Leave
