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Technical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México NTT DATA, Inc. A tiempo completo
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at NTT DATA, Inc. as a Helpdesk Associate. The successful candidate will provide technical support for hardware and software issues, as well as provide advanced technical support for in-house applications and developments.

Key Responsibilities
  1. Provide general L1 support for hardware and MS Office packages
  2. Offer advanced technical support for in-house applications and developments
  3. Answer technical support calls and escalate to other support groups as needed
  4. Provide support based on email-generated requests or reports
  5. Document troubleshooting steps and detailed descriptions of customer incidents and requests
  6. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Requirements
  1. Availability to work 45 hours per week
  2. Advanced proficiency in Portuguese and Spanish
  3. Interest in working on afternoon/night shifts
  4. Experience in IT environment
  5. 6 months of experience in customer service
What We Offer
  1. Competitive salary
  2. Grocery tickets - 12% of base salary
  3. 30 days of Christmas bonus
  4. 10 days of vacations
  5. 50% vacation bonus
  6. 5 personal days per year
  7. Medical insurance (you and your family)
  8. Life insurance
  9. Dental insurance
  10. Discounts with selected optics
  11. Opportunity to grow in the company