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hace 2 meses
We are seeking a highly skilled Technical Support Specialist to join our team at NTT DATA, Inc. as a Helpdesk Associate. The successful candidate will provide technical support for hardware and software issues, as well as provide advanced technical support for in-house applications and developments.
Key Responsibilities- Provide general L1 support for hardware and MS Office packages
- Offer advanced technical support for in-house applications and developments
- Answer technical support calls and escalate to other support groups as needed
- Provide support based on email-generated requests or reports
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
- Availability to work 45 hours per week
- Advanced proficiency in Portuguese and Spanish
- Interest in working on afternoon/night shifts
- Experience in IT environment
- 6 months of experience in customer service
- Competitive salary
- Grocery tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% vacation bonus
- 5 personal days per year
- Medical insurance (you and your family)
- Life insurance
- Dental insurance
- Discounts with selected optics
- Opportunity to grow in the company