IT Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México GEP Worldwide A tiempo completo

Overview


GEP Worldwide is a diverse and creative team of people passionate about procurement, and as an IT Support Specialist, you will play a crucial role in our Global Delivery Team.


Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximize their impact on business operations, strategy, and financial performance.


We are a learning organization, actively looking for people to help shape, grow, and continually improve us. As a Helpdesk Technician, you will be an integral part of our team, responsible for monitoring, resolving, and assigning incoming tickets into our Help Desk System.


Key Responsibilities:



  • Monitor and Resolve IT Tickets: Ensure timely and effective resolution of IT-related issues, providing excellent customer service to our diverse user base.
  • Administer Office365 and Active Directory: Manage access to email, network access, and OneDrive, ensuring seamless collaboration and productivity.
  • Install and Configure Software: Install software on desktops or laptops, imaging new laptops locally and remotely, and ensuring smooth operation of our systems.
  • Support and Manage Printing, Faxing, and Video Conferencing: Provide technical support for printing, faxing, and video conferencing, ensuring efficient communication and collaboration.
  • Desktop and Laptop Imaging: Conduct thorough imaging of desktops and laptops, ensuring efficient deployment and maintenance of our systems.

Requirements:



  • Bachelor’s Degree: In Information Technology or a related field, preferred.
  • Language Skills: Bilingual, fluent in English (spoken and written) required, Spanish.
  • Experience: At least 1 year of prior experience in a related field, with a good understanding of Windows, Word, Excel, and Outlook.
  • Personal Qualities: Hard working, flexible, and eager to learn, with a willingness to travel when required.

About GEP Worldwide:


GEP Worldwide is an Equal Opportunity Employer, committed to hiring and valuing a diverse work team. We welcome applications from qualified candidates who share our values and passion for innovation and excellence.


For More Information:


Please visit our website or check us out on social media to learn more about our company culture and values.


What You Will Do:


As a Helpdesk Technician, you will be responsible for providing technical support and assistance to our users, ensuring seamless operation of our systems and services.


Key Performance Indicators:



  • First Call Resolution: Ensure that 80% of IT-related issues are resolved on the first call.
  • Customer Satisfaction: Maintain a customer satisfaction rating of 90% or higher.
  • Issue Resolution Time: Resolve 80% of IT-related issues within 2 hours of receipt.

What You Should Bring:


Requirements:



  • Bachelor’s Degree: In Information Technology or a related field, preferred.
  • Language Skills: Bilingual, fluent in English (spoken and written) required, Spanish.
  • Experience: At least 1 year of prior experience in a related field, with a good understanding of Windows, Word, Excel, and Outlook.
  • Personal Qualities: Hard working, flexible, and eager to learn, with a willingness to travel when required.

How to Apply:


Please submit your application, including your resume and a cover letter, to our website or via email.


Contact Information:


Please do not contact us via phone or email for application inquiries.


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