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B2B Customer Care Professional
hace 2 meses
About Urban Effects Cabinetry
At Urban Effects Cabinetry, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strives to build a Home for All where all associates can be their true, authentic selves at work.
Our Commitment to Our Associates
We support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups (ERGs) to support inclusivity and our associates' feeling of belonging at work.
About the Role
The Customer Service Analyst – Order Entry is a key member of our team, responsible for providing high-quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment that entails the management of customer orders while maintaining accuracy.
Responsibilities:
- Process quotes and orders for customers.
- Create and manage order modifications in alignment with customer requests.
- Respond to customer inquiries, including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.
- Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions while meeting customer experience communications standards.
- Ensure timely enrollment and training documentation for new customers.
- Work effectively and collaboratively with cross-functional departments, including Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force.
- Ensure a thorough understanding of current technology to promptly respond to customer requests.
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree.
- Minimum of 2 years of customer service experience in a service industry.
- Advanced English.
- Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred.
- Ability to manage a high volume of work with accuracy.
- Demonstrated ability to work independently, cross-functionally, and in a team environment.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
