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Guest Service Agent
hace 1 mes
We are seeking a highly skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, including number of arrivals, departures, and identify any special requests.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Familiarity with hotel operations and customer service principles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to maintain confidentiality and handle sensitive information.
As a Guest Service Agent with Marriott International, Inc., you will have the opportunity to work with a diverse team of professionals, develop your skills and knowledge, and contribute to the success of our company. We offer a competitive salary, benefits package, and opportunities for career growth and development.
