Front Desk Representative

hace 2 meses


Xico, México Marriott International, Inc A tiempo completo

We are seeking a Front Desk Representative to join our team at The Westin Santa Fe Mexico City.

Job Summary:

As a Front Desk Representative, you will be responsible for providing exceptional customer service to guests, processing room assignments and check-outs, handling payments, and responding to guest inquiries.

About the Job:

This is a full-time position that requires standing for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Key Responsibilities:

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payments types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Rundaily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

What We Offer:

We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About Us:

Marrriott International, Inc. is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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