Front Desk Representative
hace 2 meses
We are seeking a Front Desk Representative to join our team at The Westin Santa Fe Mexico City.
Job Summary:
As a Front Desk Representative, you will be responsible for providing exceptional customer service to guests, processing room assignments and check-outs, handling payments, and responding to guest inquiries.
About the Job:
This is a full-time position that requires standing for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Key Responsibilities:
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payments types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Rundaily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Requirements:
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
What We Offer:
We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
About Us:
Marrriott International, Inc. is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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