Front Desk Representative
hace 2 meses
Job Overview
The Front Desk Representative is responsible for delivering exceptional customer service to guests at the Sheraton Mexico City Maria Isabel Hotel. This role involves processing guest check-ins, check-outs, room assignments, and room change/late check-out requests. The ideal candidate will be able to ensure seamless operations while maintaining a high level of professionalism.
About the Job
**Estimated Salary:** $22,000 - $28,000 per year
This role requires standing, sitting, or walking for extended periods, as well as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Key Responsibilities
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment; activate/reissue room keys
- Ensure rates match market codes, document exceptions
- Verify/adjust billing for guests
- Communicate to appropriate staff when guests are waiting for an available room
- Advise guest of messages
- Clear departures in computer system
- Coordinate with Housekeeping to track room status and guest concerns
- File guest paperwork or documentation
- Operate telephone switchboard station
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
- Arrange transportation for guests/visitors
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
Benefits
Marriott International offers a competitive salary and benefits package, including opportunities for career growth and development within the company.
About Marriott International
Marriott International is a global hospitality leader with over 30 brands and 7,000 properties worldwide. Our mission is to deliver exceptional experiences to our guests while fostering a culture of inclusivity and respect among our associates.
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