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Customer Experience Specialist

hace 2 meses

Ciudad de México, Ciudad de México oilandgas A tiempo completo
Unlock Your Potential in Customer Experience

As a Customer Experience Specialist at oilandgas, you will be the primary point of contact for a portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to customer inquiries regarding order status, resolve issues, and communicate with internal departments to deliver exceptional service.

Key Responsibilities
  • Process orders from start to finish, including order entry, expediting, and resolving discrepancies
  • Manage customer returns and resolve issues in a timely manner
  • Provide accurate and timely customer invoicing
  • Act as a change agent to improve Customer Care processes
Requirements
  • Bachelor's degree or equivalent, or high school diploma with significant relevant experience (3 years)
  • Advanced English language skills (B1 minimum)
We Value
  • Attention to detail and ability to multitask
  • Knowledge of customer service principles and best practices
  • Excellent communication and teamwork skills
  • Ability to take initiative and work with minimal supervision
  • Experience with SAP, customer portals, Excel, and integrated reporting systems
Additional Information
  • Category: Customer Experience
  • Location: Mexico City, Mexico
  • Nonexempt