Fintech Operations Supervisor

hace 2 días


Xico, México Una Financial A tiempo completo
About the Role

We are seeking an experienced Operations Supervisor to join our team at Una Financial. As a key member of our operations team, you will be responsible for overseeing and supporting a multidisciplinary team to ensure excellence in collection management, quality customer service, and optimal performance of the control desk (verification).

Key Responsibilities:

  • Lead a team of operations professionals to achieve operational efficiency and goal achievement.
  • Develop and implement process improvements to enhance customer service and collection management.
  • Collaborate with cross-functional teams to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators to inform business decisions.

Requirements:

  • 2 years of experience in supervisory positions in a call center environment within the financial sector or Fintech companies.
  • Experience in payday loans will be highly valued.
  • Knowledge of verification, collection, and customer service processes.
  • Proficiency in call management systems and CRM.
  • English proficiency.
  • Bachelor's degree in any field is desired.

What We Offer:

  • Growth opportunities.
  • A great multicultural working environment.
  • Benefits above legal requirements.

Language: English (required)

Work Location: In person



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