Fintech Operations Supervisor
hace 2 días
We are seeking an experienced Operations Supervisor to join our team at Una Financial. As a key member of our operations team, you will be responsible for overseeing and supporting a multidisciplinary team to ensure excellence in collection management, quality customer service, and optimal performance of the control desk (verification).
Key Responsibilities:
- Lead a team of operations professionals to achieve operational efficiency and goal achievement.
- Develop and implement process improvements to enhance customer service and collection management.
- Collaborate with cross-functional teams to ensure seamless communication and coordination.
- Monitor and analyze key performance indicators to inform business decisions.
Requirements:
- 2 years of experience in supervisory positions in a call center environment within the financial sector or Fintech companies.
- Experience in payday loans will be highly valued.
- Knowledge of verification, collection, and customer service processes.
- Proficiency in call management systems and CRM.
- English proficiency.
- Bachelor's degree in any field is desired.
What We Offer:
- Growth opportunities.
- A great multicultural working environment.
- Benefits above legal requirements.
Language: English (required)
Work Location: In person
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