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Operations Supervisor Manager

hace 2 meses

Xico, México Citi A tiempo completo
Job Summary

The Operations Supervisor Manager is an intermediate-level position responsible for providing operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.

This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients, providing day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Key Responsibilities
  • Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
  • Conduct feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
  • Resolve varied and complex issues using professional judgment, discretion, and business expertise
  • Provide informal guidance and training to new and lower-level team members, as needed
  • Exercise independence of judgment and autonomy, acting as a subject matter expert to senior stakeholders and/or other team members
Requirements
  • 2-5 years of relevant experience
  • Proficient in Microsoft Office
  • High-level knowledge of industry standards and practices
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Self-motivated and detail-oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63
Education

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.