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Customer Service Management Trainee Position
hace 2 meses
**Customer Service Management Trainee Job Description**
**About the Role**
Uline is seeking a highly motivated and results-driven Customer Service Management Trainee to join our team. As a Customer Service Management Trainee, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training program, and assisting in the recruiting process.
**Key Responsibilities**
- Manage and lead a team of customer service representatives on a daily basis.
- Participate in a rotational training program covering all aspects of customer service management.
- Set goals and provide mentoring/coaching to team members.
- Perform quality monitoring on team members and provide feedback.
- Audit department processes and identify areas for improvement.
- Assist in the recruiting process to fill customer service positions.
**Requirements**
- High school diploma or equivalent. Bachelor's degree preferred.
- Bilingual (English/Spanish) - 100% in both verbal and written forms.
- Excel at verbal communications, listening, feedback, delegation, fostering teamwork, and multi-tasking.
- Strong track record of customer-focused service and attention to detail.
- Prior leadership/management experience is a plus.
**What We Offer**
- Complete insurance coverage that includes medical, dental, vision, and life insurance plus wellness programs.
- Savings fund with employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals, and profit sharing.
**About Uline**
Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
