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Major Incident Manager, Enterprise Cloud Services
hace 1 mes
SAP is seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team in Monterrey. As a key member of our technical operations team, you will be responsible for managing major incidents and ensuring the smooth operation of our HANA Enterprise Cloud (HEC) services.
The Role:- Manage major incidents and lead cross-functional teams to resolve issues in a timely and efficient manner.
- Develop and maintain relationships with key stakeholders, including customers, management, and support teams.
- Collaborate with technical teams to identify and implement process improvements and best practices.
- Provide technical guidance and support to junior team members.
- Stay up-to-date with industry trends and emerging technologies to ensure our services remain competitive.
- Graduate or Master's degree in Computer Science, Engineering, or related field.
- 10+ years of experience in IT infrastructure, with a minimum of 5 years in a managerial role.
- Proven track record of managing complex technical projects and teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Access to cutting-edge technology and tools.
SAP is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.
