Banking Client Relationship Manager
hace 2 días
At Flagstar Bank, we're seeking a talented Banking Client Relationship Manager to join our team. This role is responsible for providing exceptional customer service by resolving concerns and offering various financial products tailored to meet the needs of our clients.
Key Responsibilities:
**Client Experience**: Provide positive client interactions by assisting with account inquiries, issues, and complaints. Resolve problems in a timely and effective manner through research and communication. Deliver client engagement and education while meeting behavioral activity goals as defined by Retail Leadership.
**Sales Performance**: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver client introductions to the right team members to execute successful sales initiatives.
**Risk Management**: Execute all sales, service, and banking transactions accurately and compliantly. Strive for no controllable losses.
Required Skills and Qualifications:
* High School / High School Equivalency (GED, HiSET, TASC) or foreign equivalent, required
* 4-5 years customer service and sales experience, including in the financial services industry, required
* National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, preferred
* Ability to train and mentor others, including products and platform procedures
Benefits and Requirements:
Flagstar Bank offers competitive salaries and benefits to its employees. As a Banking Client Relationship Manager, you can expect an estimated salary range of $43,000 - $55,000 per year, based on location and experience. Job ID 16433.
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