Customer Service Representative
hace 1 semana
Taylor Guitars, a leading manufacturer of acoustic guitars, is seeking a highly skilled and multilingual Customer Service Representative to join our team.
Job Summary:
We are looking for an experienced and detail-oriented individual to provide exceptional customer service, respond to phone calls and emails, and ensure that all interactions with customers are professional and friendly. The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in English and Spanish. They must also have a high school diploma or equivalent and one to three years of experience in a related field.
Key Responsibilities:
- Provide excellent customer service through phone calls, emails, and in-person interactions
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Update documents and records accurately and efficiently
- Schedule and coordinate special visitations for the general public
- Ensure each visitor is signed in and out and has utilized a badge
- Perform administrative tasks as assigned, including ordering luncheons and maintaining calendars
- Maintain confidentiality and handle sensitive information discreetly
Requirements:
- Bachelor's degree in Business Administration or related field (preferred)
- Excellent communication and interpersonal skills
- High school diploma or equivalent required; one to three years of experience in a related field (minimum)
- Ability to communicate effectively in English and Spanish (both oral and written)
- Experience working in a fast-paced environment and meeting deadlines
- Ability to maintain confidentiality and handle sensitive information
Salary Range:$45,000-$60,000 per year based on experience and qualifications
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