Customer Service Liaison
hace 2 semanas
About Us
Laboratorios Scantibodies S.A De C.V is a leading provider of innovative solutions in the field of customer service.
Job Overview
We are seeking a highly skilled Customer Service Liaison to join our team. This role will be responsible for providing exceptional customer service to a variable number of directly assigned customers, as well as assisting with front office tasks and drafting documentation.
Responsibilities
- Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information, and tracking progress of orders.
- Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and "unassigned" customers.
- Be familiar with the top 10-20 products and top 30-50 customers of SLI.
- Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions).
- Receive, review, and enter into record customer specifications, assuring proper review and approval by production, QA, and other appropriate personnel.
- Train on and remain current on SOPs for Front Office/Customer Service.
- Participate in weekly (or as scheduled) Customer Service Meetings.
- Offer assistance and support to front office tasks as may be appropriate and requested from time to time (i.e., answer incoming phone calls, assist with mass mailings, etc.).
- Assist in the drafting of documentation (MMDs, SOPs, etc.) as appropriate.
- Able to read, write, and speak English and Mandarin Chinese.
- Regular, reliable, and predictable attendance.
- May perform other job-related duties as assigned.
- May be assigned to any Scantibodies location for any period of time.
Requirements
- Languages: Chino mandarin, English, Spanish.
- Tipo de puesto: Tiempo completo
- Sueldo: $1.00 - $2.00 a la semana
- Lugar de trabajo: Empleo presencial
Estimated Salary Range: $15-$25 per hour (based on experience and qualifications), with an estimated annual salary range of $31,200-$51,200. Benefits include: regular, reliable, and predictable attendance; ability to read, write, and speak multiple languages; and access to company vehicle for work-related purposes.
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