Customer Service Supervisor

hace 1 semana


Xico, México Avantor A tiempo completo
Job Title: Customer Service Supervisor

About the Role:
Avantor is seeking a dedicated and experienced Customer Care Supervisor to provide supervision and technical assistance to the customer service team. The ideal candidate will be responsible for ensuring customer complaints are resolved in a professional manner, determining work procedures, and monitoring business and process metrics to measure and manage customer service effectiveness.

Responsibilities:
• Supervise and coach customer service representatives to ensure high-quality service delivery.
• Develop and implement process improvements to enhance customer satisfaction and team performance.
• Collaborate with the sales team to provide high-level, quality service and enable continued sales growth.

Requirements:
• College degree (preferred) or equivalent experience.
• 3-5+ years of experience in customer relationship roles, with leadership and personnel management experience.
• Bilingual (English and Spanish) preferred.

What We Offer:
• Opportunity to work with a global team of 14,000+ associates.
• Collaborative and inclusive work environment.
• Professional development opportunities to grow your career.

Why Avantor:
Avantor is proud to be an equal opportunity employer and committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

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