Latam Customer Service Supervisor

hace 3 semanas


Xico, México Guerbet A tiempo completo
About the Role

We are seeking a highly skilled Latam Customer Service Supervisor to join our team at Guerbet.

The successful candidate will be responsible for overseeing the daily operation of the customer service department, ensuring timely communication with internal and external customers, and managing the LatAm order operations for 4 direct markets and several indirect distributor markets throughout the region.

Key Responsibilities:

  • Manage, guide, coach, and motivate the LatAm Customer Service Team
  • Team's escalation-point for problem resolution and decision making
  • Setting goals for customer service team members and helping them achieve those goals
  • Ensuring compliance with regulations, policies, and procedures by regularly auditing the team's work
  • Actively promoting and managing the continuous improvement of customer service standards
  • Collaborate with other departments to ensure shipments are handled in the most efficient, economic, and compliant way possible
  • Assisting in problem-solving and root-cause analysis regarding the LatAm Distribution Centers and Customer Service issues
  • Interacting with customers and handling customers queries and complaints in a timely fashion
  • Leading and/or participating in Supply Chain process improvement related projects
  • Aligning short- and long-term priorities with sales and supply chain/warehouses to ensure order execution and goal achievement
  • Reviewing, approving, and/or processing corrective transactions, credits and returns.

Requirements:

  • Minimum 5 years' experience in customer relationship and service level management
  • Bachelor's degree in Supply Chain or related field
  • Excellent interpersonal skills and communication skills; ability to effectively communicate with all levels of the organization
  • Ability to work in a fast-paced environment with complex business scenarios
  • Detail oriented with strong problem-solving skills
  • Self-motivated, adaptive to changes and results-oriented
  • Ability to build strong cross-departmental business relationships
  • Ability to develop and maintain relationships with people from different cultures and backgrounds
  • Service-oriented, culturally sensitive, with a leading personality, and able to handle high-stress situations
  • Ability to travel < 10%
  • Required - Bi-Lingual (Spanish/English) - written and oral language skills required

What We Offer:

  • A dynamic and multicultural work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Guerbet is an equal opportunities employer.

We are committed to diversity and inclusion in the workplace.



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