Customer Service Representative
hace 1 mes
Progressive Automations is a leading manufacturer and distributor of linear actuators and home/office automation solutions. We are committed to delivering premium quality products at an affordable price, while continuously innovating and improving our services.
**Job Summary:**
We are seeking a highly skilled and professional Customer Service Representative to join our B2C Team. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer service, ensuring customer satisfaction, and maintaining a positive and professional attitude.
**Responsibilities:**
Process orders, requests for quotes (RFQ), and forms accurately and in a timely manner.
Address returns, refunds, and provide accurate shipping tracking numbers to customers as requested.
Maintain detailed records of customer interactions, transactions, comments, and complaints via CRM software.
Collaborate with colleagues as necessary, demonstrating the ability to work independently and in a highly collaborative team environment.
Document and communicate website, datasheet, and product issues to the Customer Service Supervisor.
**Requirements:**
High School Diploma or equivalent.
Previous experience in a customer service environment, client services, sales, or a related field.
Excellent English communication skills, both written and oral.
Minimum typing speed of 50 words per minute.
Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite.
**What We Offer:**
Competitive Salary Package.
Opportunities for vertical advancement in a rapidly growing company.
Energetic, fun, and collaborative work environment.
Training Provided.
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