HR Inquiry Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Nissan Motor A tiempo completo

Job Summary

Nissan Motor is seeking a highly skilled HR Inquiry Specialist to join our team. As a key member of our Human Resources department, you will be responsible for providing exceptional support to employees across various locations, including the US, Canada, Mexico, Chile, Peru, Argentina, and Brazil.

Key Responsibilities

  • Serve as the first point of contact for inbound HR and benefits inquiries, providing timely and accurate responses to employee questions and concerns.
  • Utilize HRIS systems and other tools to access relevant information and provide detailed explanations to employees.
  • Partner with internal and cross-functional teams to resolve complex issues and escalate cases as needed.
  • Assist with case management, triage, and process improvement initiatives to enhance the overall employee experience.
  • Deliver exceptional customer service, demonstrating empathy, understanding, and patience when interacting with employees.
  • Stay up-to-date with company policies, programs, and processes, as well as relevant HR and benefits information.
  • Collaborate with other teams to develop and implement process improvements and best practices.

Requirements

  • Advanced English speaking and writing skills.
  • Ability to handle confidential and sensitive information with tact and discretion.
  • Strong customer service orientation and ability to diffuse distraught callers.
  • Sound judgment, empathy, understanding, and patience when interacting with employees.
  • Prior experience working in HRIS systems or call centers.
  • Organized, dependable, flexible, and motivated individual.

Preferred Qualifications

  • 1-2 years of combined customer service and/or HR experience.
  • 4 years of college or equivalent, preferably in Human Resources, Business, or a related field.
  • Thorough knowledge of information and web-based systems from a functional perspective.

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