Digital Solutions Expert for Cloud Services
hace 3 semanas
About SAP
SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work more efficiently and make better business decisions. With a strong focus on innovation, we enable our customers to achieve their goals and create a better world.
Job Description
We are seeking a highly skilled Digital Solutions Expert for Cloud Services to join our team. As a key member of our organization, you will be responsible for delivering cloud hosted infrastructure and application management services to our customers worldwide.
About the Role
The Digital Customer Engagement Manager (dCEM) oversees the entire customer lifecycle, from contract signing to service delivery, ensuring seamless collaboration with internal teams and external stakeholders. Key tasks include sales-to-delivery handovers, customer onboarding, digital service kickoffs, and de-escalation of critical customer situations.
Requirements
- A bachelor's degree in Engineering or a related field
- A minimum of 4+ years of experience as an SAP technical consultant, with at least 2+ years in a customer-facing role
- Strong knowledge of IT Service Management, SAP Basis, and SAP Applications
- Hands-on experience with SAP Basis activities, release upgrades, and infrastructure updates for cloud customers
- Excellent communication skills, with proficiency in English (written and verbal)
Benefits
We offer a highly collaborative team environment, recognition for individual contributions, and a range of benefit options. Our company culture focuses on inclusion, health and well-being, and flexible working models, ensuring that everyone feels included and can run at their best.
Compensation
The estimated salary for this position is $120,000 per year, plus benefits and bonuses. We are an equal opportunity employer, committed to providing accessibility accommodations to applicants with physical and/or mental disabilities.
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