Digital Transformation Consultant for Cloud Services

hace 2 días


Xico, México Sap Se A tiempo completo

Unlock your potential at SAP, where collaboration and innovation thrive. As a global leader in enterprise software, we empower our employees to bring out their best and drive success for our customers.

Company Overview

SAP enables businesses to operate with purpose and run more efficiently, using technology to unlock human creativity. With a focus on customer satisfaction, we deliver cutting-edge solutions that transform industries and improve lives.

About the Role

We are seeking an experienced Digital Transformation Consultant for our Cloud Services team. In this role, you will be responsible for delivering end-to-end customer engagement and service delivery for SAP Cloud Customers, focusing on SAP S/4HANA private cloud edition.

Key Responsibilities

  • Sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiating digital service kick-off for customers
  • Contributes to onboarding/transitioning customers to ECS
  • Supports de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support

Requirements

To succeed in this role, you will need:

  • Engineering graduate with minimum 6+ years of work experience as SAP technical consultant with 4+ years in customer-facing roles
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers

Benefits

We offer a highly collaborative team environment with opportunities for growth and specialized development of your skills. Our company culture is focused on inclusion, health, and well-being, with flexible working models to ensure everyone feels included and can run at their best.

Salary Information

The estimated salary for this role is between $80,000 and $120,000 per year, depending on location and experience. This figure is based on national averages and may vary depending on individual circumstances.



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