Empleos actuales relacionados con Customer Experience Manager, Buying Experience - Ciudad de México, Ciudad de México - Iron Mountain
-
Customer Experience Manager
hace 2 meses
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Manager. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly.Your Key ResponsibilitiesReport to the Customer Contact Centre Manager and be...
-
Senior Program Manager, Customer Experience
hace 2 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a Senior Program Manager to join our Customer Experience Program team with Customer Service at Amazon.com.mx. The ideal candidate will work relentlessly to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve that goal.Key ResponsibilitiesAct as the point of contact for CS...
-
Senior Program Manager, Customer Experience
hace 4 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Senior Program Manager to join our Customer Experience Program team. As a key member of our team, you will be responsible for identifying opportunities to improve the customer experience and leading strategic and tactical actions to achieve this goal.Key...
-
Senior Program Manager, Customer Experience
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Program Manager to join our Customer Experience Program team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. The ideal candidate will work closely with cross-functional teams to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve this...
-
Senior Customer Experience Vendor Manager
hace 3 semanas
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe are a global community of anime and manga fans, and we're passionate about delivering the art and culture of anime to our audience. Our mission is to help everyone belong, and we're committed to creating a welcoming and inclusive environment for all.As a Senior Customer Experience Vendor Manager at Crunchyroll, you will play a critical...
-
Customer Experience Manager
hace 1 semana
Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo**Key Responsibilities:** Design and manage customized customer experiences and briefings to be presented in our customer welcome center. Partner with cross-functional teams to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings. Manage briefings that focus on strategic accounts, large...
-
Senior Customer Experience Vendor Manager
hace 1 mes
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the best possible experience for our members. As a Senior Customer Experience Vendor Manager, you'll play a key role in shaping our customer experience strategy and ensuring that our operations team is ready for launches, product, and service...
-
Customer Experience Consultant
hace 1 mes
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob OverviewWe are seeking a highly skilled Customer Experience Consultant to join our Professional Services team at Zendesk. As a key member of our team, you will play a critical role in advising and guiding our enterprise customers as they map their business needs to our platform.Your primary responsibility will be to drive the design and configuration of...
-
Marketing Manager
hace 3 semanas
Ciudad de México, Ciudad de México Hasbro A tiempo completoJob Title: Assoc Manager Customer MarketingAs a key member of the Hasbro team, you will play a crucial role in driving customer-focused marketing strategies that align with commercial, marketing, company, and sales goals.Key Responsibilities:Coordinate with key account managers, agencies, and brand managers to develop customer-centric plans that drive...
-
Senior Customer Experience Vendor Manager, LATAM
hace 3 semanas
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the art and culture of anime to our audience. Our mission is to help everyone belong, and we're committed to creating a welcoming and inclusive environment for all.As a leading streaming service, we offer a wide range of anime and manga content to over...
-
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the best possible experience for our members. As a Senior Customer Experience Vendor Manager, you'll play a key role in shaping our customer experience strategy and ensuring that our vendors meet our high standards.About the RoleYou'll be responsible for...
-
Customer Experience Liaison
hace 2 semanas
Ciudad de México, Ciudad de México Sagan A tiempo completoCustomer Experience CoordinatorAt Sagan, we're building a community of top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. As a Customer Experience Coordinator, you'll play a key role in maintaining excellent customer service and supporting business operations.Key Responsibilities:Manage incoming and outgoing...
-
Logistics Experience Manager
hace 4 días
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleThe Fulfillment Experience Organization at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is looking for a skilled Logistics Experience Manager to lead the end-to-end program management of strategic logistical initiatives. As a key member of our team, you will be responsible for the deployment, implementation, and launch of tactical...
-
Customer Experience Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Royal Holiday A tiempo completoJob Title: Customer Experience AdvisorGrupo Royal Holiday, a leading international tourism company with 40 years of experience, is seeking a Bilingual Client Service Representative to join our team.Job Summary:We are looking for a highly motivated and customer-focused individual to provide exceptional service to our clients. As a Customer Experience Advisor,...
-
Customer Experience Leader
hace 4 semanas
Ciudad de México, Ciudad de México AMEX A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Leader to join our team in Argentina. As a key member of our Customer Engagement Network, you will be responsible for leading a team of Customer Care Professionals and driving exceptional customer experiences.Key ResponsibilitiesLead a team of Customer Care Professionals to...
-
Customer Experience Specialist
hace 4 semanas
Ciudad de México, Ciudad de México SPX FLOW A tiempo completoJob Title: Customer Experience SpecialistAt SPX FLOW, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Commercial Operations department, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Customer Experience Specialist will be...
-
Customer Experience Specialist
hace 7 días
Ciudad de México, Ciudad de México Maersk A tiempo completoAs a Customer Experience Specialist at Maersk, you will play a vital role in delivering exceptional customer service. Your primary responsibility will be to proactively identify and mitigate issues, ensuring a best-in-class customer experience.Key Responsibilities:Deliver a best-in-class customer service experience.Act as the first point of contact for...
-
Customer Experience Representative
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Experience RepresentativeThe Customer Experience Representative will be responsible for delivering exceptional customer service to customers onboarded in the Maersk environment.Key Responsibilities:Resolve customer email issues via Case ManagementProvide customer onboarding and explain website usageManage contracts and disputesSupport customers via...
-
Customer Experience Liaison
hace 3 semanas
Ciudad de México, Ciudad de México Sagan A tiempo completoCustomer Experience Coordinator Job DescriptionSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan,...
-
Customer Experience Specialist
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our GSC Hub team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless onboarding experience and resolving any issues that may arise.Key ResponsibilitiesProvide email support to clients, resolving...
Customer Experience Manager, Buying Experience
hace 2 meses
We are seeking a highly skilled Customer Experience Manager to join our team at Iron Mountain. As a key member of our Global CX Center of Excellence, you will be responsible for creating CX strategies and managing research programs that deliver positive impact for our customers.
Key Responsibilities- Build Strong Relationships: Develop and maintain strong relationships with commercial stakeholders, including sales and marketing teams.
- Understand Marketing and Sales Processes: Develop a deep understanding of marketing and sales processes and our go-to-market strategies.
- Conduct Research: Execute qualitative and quantitative research that helps commercial teams understand what drives commercial outcomes (wins/losses).
- Partner with Sales Operation Team: Partner with the sales operation team and external vendors to deliver high-quality research programs.
- Analyze Research Data: Analyze research data to generate clear insights and specific recommendations to improve our buying experience.
- Develop Customer Journey Maps: Develop customer journey maps for critical moments in the buying experience, highlighting where and how changes can improve satisfaction and commercial outcomes.
- Facilitate Action Planning: Facilitate action planning with a cross-functional commercial stakeholder group and track/report progress on changes.
- Education: BA/BS in business, marketing, or related fields.
- Experience: 3+ years experience in CX, research, strategy, or other transformational role.
- Subject Matter Expertise: Subject matter expertise in Customer Experience, preferably with professional CX certification.
- Research Techniques: Understanding of best practice research techniques and data analytics methods.
- Project Management: Solid project management and prioritization skills to meet deadlines, taking responsibility for deliverables.
- Communication: Strong communication and presentation skills, projecting professionalism and credibility.
- Data Visualizations: Familiarity with advanced data visualizations including mekko, quad charts, scatter plots, and table charts.
- Surveying Platform: Proficiency with Qualtrics or other enterprise surveying platform.
- Additional Consideration: Additional consideration for experience with Salesforce Sales Cloud and Reporting.
