Technical Solutions Specialist
hace 3 semanas
Job Summary
We are seeking a highly skilled Technical Solutions Specialist to join our team at Fortinet. As a Technical Solutions Specialist, you will be responsible for delivering technical expertise and support to our customers in the LATAM Region.
Key Responsibilities
- Collect, analyze, and provide recommendations on configuration information to improve network security and performance.
- Collaborate with customers to identify and resolve technical issues, providing expert guidance and support.
- Develop and maintain best practice deployment and troubleshooting methodologies to ensure efficient and effective support.
- Conduct weekly status conference calls with customers to report on open issues and projects, and provide quarterly reports for managed accounts.
- Work closely with customers to provide direct technical email and phone support, and analyze support requests to complete information and documentation.
Requirements
- Minimum of five years of relevant professional experience, preferably in the network industry.
- Strong network security and routing experience, with exceptional customer service orientation and strong communication skills.
- Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications, and proficiency in MS Word, PowerPoint, and Excel.
- Scripting and Windows server app experience, with a willingness to travel and an advanced English level.
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