Senior Technical Solutions Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Oracle Hong Kong A tiempo completo

Technical Solutions Specialist Role

As a Technical Solutions Specialist at Oracle Hong Kong, you will serve as the primary point of contact for customers requiring technical support for Oracle products. Your in-depth knowledge of multiple Oracle products and platforms will enable you to develop effective solutions to customer issues. You will work independently, utilizing your expertise to research and resolve complex problems. Additionally, you will be responsible for maintaining a high level of product expertise, staying up-to-date with the latest Oracle Communications ACME elements such as SBC, SR, OCOM, and SDM.

Key Responsibilities
• Act as the technical interface for customers, providing support for Oracle products and platforms
• Develop and implement solutions to customer issues, utilizing your expertise in multiple Oracle products and platforms
• Maintain a high level of product expertise, staying up-to-date with the latest Oracle Communications ACME elements
• Communicate effectively with team members and clients, building rapport and trust
• Travel as needed to support customer needs

Requirements
• Strong technical expertise in Oracle products and platforms
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Fluency in English and Spanish



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