Senior Technical Solutions Specialist

hace 2 meses


Ciudad de México, Ciudad de México Datadog A tiempo completo

We are looking for an experienced Senior Technical Solutions Specialist to join our team at Datadog. As a key member of our Technical Solutions team, you will play a critical role in delivering exceptional customer experiences by providing expert-level technical support, guidance, and education to our Premier Customers.

About the Role:

  • Respond to client requests (phone/chat/tickets) on our fast-paced team while continuing to educate our clients on the use of the platform.
  • Develop strong relationships with our Premier Customers, working closely with them to understand their distinct environments and needs.
  • Work collaboratively with cross-functional teams to resolve complex technical issues and improve our products and services.
  • Drive product conversations based on needs and problems learned during client interactions.
  • Participate in routine health check meetings with Premier Customers.
  • Work from a Datadog office 3 - 5 days per week.

Requirements:

  • Minimum 2 years of experience in multi-channel technical support at a SaaS company.
  • Strong technical skills, with a basic knowledge of Linux and programming experience.
  • Self-motivated, detail-attentive, and committed to continuous learning.
  • Excellent communication and problem-solving skills.
  • Able to work a rotating schedule that requires weekend availability.

Benefits and Growth:

  • Best-in-breed onboarding and training programs.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

Datadog values people from all walks of life. We understand not everyone will meet all the required qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.



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