Senior Technical Solutions Specialist
hace 2 meses
We are looking for an experienced Senior Technical Solutions Specialist to join our team at Datadog. As a key member of our Technical Solutions team, you will play a critical role in delivering exceptional customer experiences by providing expert-level technical support, guidance, and education to our Premier Customers.
About the Role:
- Respond to client requests (phone/chat/tickets) on our fast-paced team while continuing to educate our clients on the use of the platform.
- Develop strong relationships with our Premier Customers, working closely with them to understand their distinct environments and needs.
- Work collaboratively with cross-functional teams to resolve complex technical issues and improve our products and services.
- Drive product conversations based on needs and problems learned during client interactions.
- Participate in routine health check meetings with Premier Customers.
- Work from a Datadog office 3 - 5 days per week.
Requirements:
- Minimum 2 years of experience in multi-channel technical support at a SaaS company.
- Strong technical skills, with a basic knowledge of Linux and programming experience.
- Self-motivated, detail-attentive, and committed to continuous learning.
- Excellent communication and problem-solving skills.
- Able to work a rotating schedule that requires weekend availability.
Benefits and Growth:
- Best-in-breed onboarding and training programs.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
Datadog values people from all walks of life. We understand not everyone will meet all the required qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
-
Senior Technical Solutions Specialist
hace 6 días
Ciudad de México, Ciudad de México Glia Technologies A tiempo completoAbout Glia Technologies:We are a leading provider of customer experience solutions, empowering businesses to deliver exceptional interactions with their customers. Our cutting-edge technology enables companies to leverage human skills combined with innovative tech to create remarkable customer experiences.At Glia Technologies, we're expanding rapidly and...
-
Technical Solutions Specialist
hace 3 semanas
Ciudad de México, Ciudad de México NTT DATA Services A tiempo completoAbout the RoleWe are seeking a Technical Solutions Specialist to join our team in CDMX, Ciudad de México (MX).Job DescriptionThe Technical Solutions Specialist will manage project scope from budget, location and resource perspective. The role may also involve mentoring and training less experienced delivery team members.The Specialist will be accountable...
-
Technical Solutions Specialist
hace 1 semana
Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completoCisco Systems, Inc. is seeking a talented Technical Solutions Specialist to join our Global Technical Center in the Customer Experience - Support Services organization.About CiscoAt Cisco, we are passionate about changing the world through technology. Our team is committed to delivering the best possible customer experience and empowering our customers to...
-
Senior Expert Software Solutions Specialist
hace 1 mes
Ciudad de México, Ciudad de México Mondelēz International A tiempo completoJob DescriptionJob Title: Senior Expert Software Solutions SpecialistJob Summary: Mondelēz International is seeking an experienced Senior Expert Software Solutions Specialist to lead our SAP finance applications team.Key Responsibilities:Provide technical expertise in SAP finance applications, including implementation and configuration.Oversight of software...
-
Senior Technical Solutions Consultant
hace 3 semanas
Ciudad de México, Ciudad de México Open It A tiempo completoAbout Open iTAt Open iT, we're dedicated to providing cutting-edge solutions that meet our customers' evolving needs. As a pre-sales technical expert, you'll play a vital role in shaping the future of our products.The RoleWe're seeking a highly skilled and experienced Senior Technical Solutions Consultant to join our team. In this role, you'll provide...
-
Technical Solutions Specialist
hace 4 semanas
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoJob DescriptionWe are seeking a skilled Technical Solutions Specialist to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a key member of our IT department, you will be responsible for designing, implementing, and managing complex technical solutions to support our clients' business needs.About the RoleThis is a fantastic opportunity for an...
-
Technical Solutions Expert
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoWe are seeking a skilled Technical Solutions Expert to join our team in Mexico City, Mexico.Job DescriptionAs a Technical Solutions Expert at Datadog, you will be responsible for providing technical support and expertise to our customers via multiple channels. Your primary goal will be to identify and resolve technical issues while educating clients on the...
-
Senior Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoWe are Datadog, a company that values technical expertise and innovative problem-solving. As a Senior Technical Support Specialist, you will play a key role in helping our customers succeed with our product.At Datadog, we strive to deliver exceptional support experiences through multi-channel engagement, demos, and presentations. Our team of experts works...
-
Senior Technical Sales Specialist
hace 1 mes
Ciudad de México, Ciudad de México Trouw Nutrition A tiempo completoAbout the Role The Senior Technical Sales Specialist will be responsible for providing technical support to customers, including direct farm contact and the commercial animal farming industry. As a trusted advisor, you will act as a technical resource to sales professionals and customers, interpreting field data and providing feedback concerning housing,...
-
Ciudad de México, Ciudad de México Coherent Solutions, Inc. A tiempo completoCoherent Solutions, Inc. OverviewWe are a leading provider of innovative technology solutions, committed to delivering exceptional results and fostering growth.About the RoleThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience.We are seeking an experienced Senior Technical Project Lead for Cloud Solutions to join...
-
Senior Technical Solutions Consultant
hace 4 semanas
Ciudad de México, Ciudad de México FIS A tiempo completoCompany Overview:FIS is a leading provider of banking and payments technology solutions, dedicated to protecting the privacy and security of all personal information.Salary: $80,000 - $120,000 per yearJob Description:We are seeking an experienced Senior Technical Solutions Consultant to join our team. As a technical expert, you will respond to complex...
-
Senior Business Intelligence Data Specialist
hace 6 días
Ciudad de México, Ciudad de México Valce Talent Solutions A tiempo completoValce Talent Solutions Job DescriptionWe are seeking a skilled Senior Business Intelligence Data Specialist to join our team at Valce Talent Solutions.About the RoleThis is a remote position that requires a strong background in data analysis and business intelligence. As a Senior Business Intelligence Data Specialist, you will be responsible for working with...
-
Industrial Technical Solutions Consultant
hace 1 mes
Ciudad de México, Ciudad de México Trelleborg Sealing Solutions (Tss) A tiempo completoAbout Trelleborg Sealing Solutions (TSS)Trelleborg Sealing Solutions (TSS) is a global leader in the development and manufacturing of innovative sealing solutions.Job SummaryWe are seeking an experienced Industrial Technical Solutions Consultant to join our team in Industrial Americas. The ideal candidate will have a strong background in engineering,...
-
Senior Technical Specialist
hace 1 mes
Ciudad de México, Ciudad de México Abb A tiempo completoAbout UsAt ABB, we are embarking on a journey to achieve a more productive and sustainable future. We strive to drive diversity and inclusion across all dimensions, creating an environment where individual differences are welcomed and celebrated.Your RoleThis position reports directly to the HR Operations Team Lead and is responsible for UNAVAILABLE...
-
Technical Solutions Specialist in Healthcare
hace 3 semanas
Ciudad de México, Ciudad de México Philips Iberica SAU A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at Philips Iberica SAU. This is a unique opportunity to make a significant impact in the healthcare industry.The ideal candidate will have experience working in a healthcare environment and possess strong technical skills, including knowledge of SQL, software, or...
-
Technical Solutions Specialist
hace 6 días
Ciudad de México, Ciudad de México GumGum A tiempo completoAbout GumGumGumGum is a leading technology company that empowers brands to succeed in the digital landscape. With our innovative solutions, we help businesses drive revenue growth, improve customer engagement, and stay ahead of the competition.Salary: $90,000 - $110,000 per yearAbout the RoleThe Solutions Engineer role at GumGum requires a talented...
-
Technical Solutions Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Dupont A tiempo completoOpportunity OverviewWe are seeking a Technical Services Engineer to provide technical expertise to customers in the areas of separation systems design, operation, and troubleshooting.About DuPont Water Solutions (DWS)DuPont Water Solutions (DWS) is a $1.4 Bn water technology leader focused on solving global challenges in water purification, conservation, and...
-
Senior Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Nasdaq, Inc. A tiempo completoAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nasdaq, Inc. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and chat.Escalate complex...
-
Technical Solutions Specialist
hace 1 mes
Ciudad de México, Ciudad de México Fortinet A tiempo completoKey Responsibilities:Assist in pre-sales activities to qualify sales leads from a technical standpoint.Provide main technical resource support on sales calls and address customer inquiries regarding features, specifications, and functionality.Stay conversant with networking applications and solutions.Lead technical contact for identified accounts,...
-
Senior Technical Field Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Nec Australia A tiempo completoOverviewNec Corporation seeks a skilled Senior Technical Field Support Specialist to join its Engineering & Science team. This hybrid role is based in Mexico City and requires both technical expertise and excellent communication skills.Job SummaryThis position involves providing technical support to customers, including commissioning, installing, and testing...