Technical Solutions Expert

hace 3 semanas


Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo

About the Role

Zendesk, Inc. is seeking a highly skilled Senior Solutions Consultant to join our team. As a Senior Solutions Consultant, you will play a critical role in the sales cycle, working closely with Sales, Marketing, and Product Managers to drive customer happiness through technical expertise.

Key Responsibilities

  • Develop and maintain technical relationships with prospects and customers.
  • Map RFI/RFP requirements to software solutions, ensuring a strong understanding of customer needs.
  • Utilize excellent communication and presentation skills to deliver technical information, driving customer satisfaction.
  • Scope, manage, and execute customer pilots and proofs of concept, showcasing the value of Zendesk's solutions.
  • Collaborate with cross-functional teams to influence new product development and drive business growth.

Requirements

  • 5+ years of Mid Market/Enterprise software selling experience, with a proven track record of success.
  • Experience in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Strong problem-solving skills, with the ability to meet business requirements with technical solutions.

Preferred Qualifications

  • Contact Center Experience.
  • Specific vertical industry expertise (e.g., Retail, Financial Services).

About Zendesk, Inc.

Zendesk software is built to bring calm to the chaotic world of customer service. We power billions of conversations with brands you know and love, advocating for digital-first customer experiences and flexible work arrangements. Join a team that values diversity, equity, and inclusion, and empowers employees to make a meaningful impact.

Zendesk, Inc. is an equal opportunity employer, committed to fostering a culture of belonging and respect. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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