Process Optimization Specialist
hace 19 horas
**Job Summary**
At Oilandgas.Org, we are dedicated to delivering exceptional Information Systems (IS) services that drive business success. As an IS Support Process Specialist, you will play a critical role in supporting our organization's vision and strategic direction.
**Key Responsibilities**
- Define, manage, and monitor processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services.
- Showcase expertise as a key resource and definitive source of knowledge processes to contribute to enhancing organizational effectiveness.
- Build IS domain service operation activities in cooperation with IS Service Owners and IS Solution Architects.
- Map business process demand to existing or new IS services, providing and helping on the new demands and projects in collaboration with IS Service Owners.
- Integrate operation and build activities (DevOps scope) in collaboration with the build team.
- Review Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
- Play an active role in defining new contracts with vendors for the operational activities, service levels, and SLAs.
**Qualifications**
- Graduate/Master's Degree in information management, computer systems, business engineering, or similar.
- 8-10 years of total experience.
- ITIL certification preferred.
- Good functional and technical skills in Cloud Solutions, Agile methodology, Service and Operations Management, and Governance Risk and Compliance.
**About Us**
We value people from different backgrounds and are committed to delivering valuable, reliable, and competitive IS services. If you have strong technical skills, an analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
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